Cancellation & Refund Policy

HARIGO CANCELLATION & REFUND POLICY

Effective Date: 03/06/2026

Harigo understands that travel plans may change unexpectedly. Therefore, users can cancel their bookings and request refunds subject to the terms and conditions outlined below.

1. Cancellation Policy

Harigo understands that travel plans may change unexpectedly. Therefore, users can cancel their bookings subject to the following conditions:

Passenger Cancellation Rules

  • Bookings can be cancelled directly through the Harigo Mobile App or Website.
  • No cancellation charges will apply if the booking is cancelled before a driver has been assigned.
  • If a driver has already been assigned and is on the way to the pickup location, a cancellation fee may be charged.

Cancellation Charge Factors

  • Time remaining before pickup.
  • Driver allocation status.
  • Distance already travelled by the driver.
  • Type of service booked.

No-Show Policy

  • If the passenger fails to appear at the pickup location within the waiting period specified in the app, the booking may be treated as a 'No-Show' and cancellation charges may apply.

2. Driver Cancellation

Drivers are expected to honour accepted bookings. Repeated or unjustified cancellations by drivers may result in:

Consequences of Driver Cancellation

  • Temporary suspension.
  • Reduced booking priority.
  • Permanent removal from the Harigo platform.

3. Exceptional Circumstances

Harigo may waive cancellation charges in exceptional situations, which will be reviewed individually by Harigo's support team:

Eligible Exceptions

  • Natural disasters.
  • Government restrictions.
  • Medical emergencies.
  • Technical failures affecting the booking process.

4. Refund Policy

Refund eligibility is determined based on the cancellation circumstances and applicable charges.

Eligible Refunds

  • Duplicate payments.
  • Failed transactions where payment is deducted but booking is not confirmed.
  • Driver unavailability after booking confirmation.
  • Service disruptions caused by technical issues.
  • Approved cancellations under Harigo's cancellation policy.

5. Refund Processing Time

Approved refunds will be processed through the original payment method used during booking. Estimated processing timelines are as follows:

Payment Mode Timelines

  • UPI Payments: 1–3 Business Days
  • Wallet Payments: Up to 24 Hours
  • Debit/Credit Cards: 5–7 Business Days
  • Net Banking: 5–7 Business Days

Note

  • Actual timelines may vary depending on the user's bank or payment service provider.

6. Non-Refundable Situations

Refunds may not be provided in the following situations:

Exclusions

  • Passenger No-Show.
  • Incorrect booking details provided by the passenger.
  • Cancellation after ride commencement.
  • Violation of Harigo's Terms & Conditions.
  • Fraudulent activities or misuse of the platform.

7. Contact for Refunds and Support

For cancellation, refund, or payment-related concerns, users may contact:

Support Details

  • Company: HARIGO ( HL TECH INDIA PRIVATE LIMITED )
  • Email: support@harigo.app
  • Customer Support: +91 8538911038
  • Website: www.harigo.app