HARIGO PRIVACY POLICY
Effective Date: 03/06/2026
At Harigo, we are committed to protecting the privacy and security of our users. This Privacy Policy explains how Harigo collects, uses, stores, and protects your personal information when you use our website, mobile application, and related services. This adaptation is based on the policy content you provided.
By using Harigo's services, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
We may collect the following information from Passengers, Drivers, Vendors, Fleet Owners, and Zone Administrators:
Personal Information
- Full Name
- Mobile Number
- Email Address
- Date of Birth
- Profile Photo
- Residential Address
Identity Verification Information
- Aadhaar Card
- PAN Card
- Driving License (for Drivers)
- Vehicle Registration Certificate (RC)
- Vehicle Insurance Details
- Vehicle Permit Details
Payment Information
- Bank Account Details
- UPI ID
- Wallet Information
- Transaction History
Booking Information
- Pickup Location
- Drop Location
- Ride History
- Fare Details
- Driver Details
- Passenger Details
Location Information
- Harigo collects real-time GPS location data before, during, and after rides for: Ride matching, Route navigation, Driver tracking, Passenger safety, Fraud prevention, and Emergency support.
2. How We Use Your Information
Harigo may use collected information for:
Purposes of Processing
- User Registration and Verification
- Booking and Ride Management
- Driver Assignment
- Payment Processing
- Customer Support
- Fraud Detection
- Safety Monitoring
- Service Improvement
- Legal Compliance
- Marketing and Promotional Activities
- Internal Analytics and Reporting
Communication Channels
- We may communicate with users through: SMS, WhatsApp, Phone Calls, Email, and Push Notifications
3. Driver and Vendor Information
For Driver Partners and Fleet Owners, Harigo may collect:
Partner Documents & Records
- Driving License Verification
- Vehicle Verification Documents
- Background Verification Information
- Bank Account Information
- Earnings and Payout Records
- Service Performance Metrics
- Customer Ratings and Reviews
Standards
- This information helps us maintain safety and service quality standards.
4. Zone Admin Information
If Harigo operates through Franchise or Zone Admin Partners, we may collect:
Information Collected
- Business Information
- GST Details
- PAN Details
- Bank Information
- User Management Activities
- Driver Onboarding Records
- Performance Reports
Access Limitations
- Zone Admins may only access data necessary to operate within their assigned zone.
5. Location Tracking
Harigo uses GPS tracking technology for:
Key Purposes
- Real-time Driver Tracking
- Passenger Safety
- Route Optimization
- Emergency Assistance
- Dispute Resolution
- Trip Monitoring
Background Usage
- Location data may be collected even when the app is running in the background during active rides.
6. Cookies and Tracking Technologies
Harigo may use cookies and similar technologies to:
Tracking Details
- Improve User Experience
- Analyze Traffic Patterns
- Remember Preferences
- Enhance Security
- Measure Marketing Performance
Disabling Cookies
- Users can disable cookies through browser settings; however, some features may not function properly.
7. Data Sharing
Harigo does not sell personal information. We may share information with:
Service Providers
- Payment Gateway Providers, SMS Providers, WhatsApp API Providers, Cloud Hosting Providers, Customer Support Providers, and Legal Authorities
Legal Requirements
- When required by: Court Orders, Government Agencies, Law Enforcement Authorities, and Regulatory Bodies
Safety Situations
- To protect: Passenger Safety, Driver Safety, Public Safety, and Harigo's Legal Rights
8. Data Security
Harigo implements industry-standard security measures including SSL Encryption, Secure Cloud Infrastructure, Access Control Systems, Database Encryption, Activity Monitoring, and Authentication Mechanisms.
Disclaimer
- Despite our efforts, no online platform can guarantee 100% security.
9. Data Retention
Harigo retains information only for as long as necessary for:
Retention Details
- Service Delivery, Legal Compliance, Tax Requirements, Dispute Resolution, and Fraud Prevention
Transaction Records
- Certain transaction records may be retained as required by applicable laws.
10. User Rights
Users may:
Rights List
- Access Personal Information
- Update Personal Information
- Request Correction of Data
- Request Account Deletion
- Withdraw Marketing Consent
- Raise Privacy Complaints
11. Account Deletion
Users can permanently delete their account by:
Steps
- Opening the Harigo App.
- Going to Profile Settings.
- Selecting 'Delete Account.'
- Confirming the deletion request.
Upon successful deletion
- Personal information will be removed from active systems.
- Ride history may be retained only where legally required.
- Marketing communications will stop.
- Future registration will be treated as a new account.
12. Children's Privacy
Harigo services are intended for users aged 18 years and above. We do not knowingly collect information from children.
13. Compliance with DPDP Act 2023
Harigo complies with the provisions of India's Digital Personal Data Protection Act, 2023 (DPDP Act) and applicable data protection regulations.
Requests Handling
- Users may contact us for: Data access requests, Data correction requests, Data deletion requests, and Consent withdrawal requests
14. Changes to Privacy Policy
Harigo reserves the right to update this Privacy Policy at any time.
Updates Information
- Updated versions will be published on the Website and Mobile Application.
- Continued use of services constitutes acceptance of updated policies.
15. Contact Us
HARIGO ( HL TECH INDIA PRIVATE LIMITED )
Contact Details
- Email: support@harigo.app
- Website: www.harigo.app
- Customer Support: +91 8538911038