Terms & Conditions

HARIGO TERMS & CONDITIONS

Effective Date: 03/06/2026

Welcome to Harigo. By accessing or using the Harigo website, mobile application, or any related services, you agree to comply with and be bound by these Terms & Conditions, our Privacy Policy, and any other policies published by Harigo from time to time.

If you do not agree with any part of these Terms & Conditions, please do not use our services.

1. Service Availability

Harigo provides an online technology platform that connects passengers with independent driver partners, vehicle owners, and transportation service providers. Harigo does not own transportation vehicles unless specifically stated otherwise.

2. Account Registration

To access certain services, users may be required to create an account. Users agree that:

Registration Guidelines

  • All information provided is accurate and complete.
  • Login credentials will be kept secure.
  • Users are responsible for all activities under their account.
  • Harigo reserves the right to suspend or terminate accounts found providing false information.

3. Use of Website and Mobile Application

The content available on Harigo's website and mobile application is for general information and service usage purposes only. Harigo reserves the right to modify, update, suspend, or discontinue any part of the platform without prior notice.

4. Cookies and Tracking

Harigo may use cookies, GPS tracking, analytics tools, and similar technologies to improve user experience and platform performance. Information collected may include:

Data Collected

  • IP Address
  • Device Information
  • Browser Information
  • GPS Location
  • Usage Analytics

5. No Warranty

Harigo makes reasonable efforts to ensure that information on the platform is accurate and up to date. However, Harigo does not provide any guarantee regarding service availability, accuracy of information, continuous platform operation, or error-free functionality. Services are provided on an 'As Is' and 'As Available' basis.

6. User Responsibility

Users are responsible for ensuring that services meet their requirements, information provided is accurate, and all applicable laws are followed while using Harigo services. Harigo shall not be liable for any loss resulting from incorrect information provided by users.

7. Intellectual Property

All content available on Harigo, including logos, branding, software, designs, layouts, graphics, and text content is owned by or licensed to Harigo and protected under applicable intellectual property laws. Unauthorized reproduction, copying, distribution, or modification is prohibited.

8. Third-Party Links

Harigo may provide links to third-party websites or services solely for convenience. Harigo does not endorse and is not responsible for the content, privacy practices, or operations of any third-party websites.

9. Driver and Passenger Conduct

Passengers and Drivers agree to maintain respectful behavior, not to engage in illegal activities, not to damage vehicles or property, and not to harass, threaten, or abuse any user. Violation may result in account suspension or permanent termination.

10. Safety and Verification

Harigo may conduct Driver, Vehicle, and Identity verification as well as fraud detection checks. Harigo reserves the right to reject or remove any user who fails verification requirements.

11. Limitation of Liability

To the maximum extent permitted by law, Harigo shall not be liable for indirect damages, consequential losses, business interruption, loss of profits, loss of data, or delays caused by traffic, weather, strikes, accidents, or force majeure events. Harigo acts as a technology platform facilitating transportation services.

12. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India. Any disputes arising out of the use of Harigo services shall be subject to the exclusive jurisdiction of the courts located in Bhopal, Madhya Pradesh, India.

13. Booking Cancellation Policy

Our cancellation rules are designed to ensure fair service for both passengers and driver partners:

Passenger Cancellation

  • Passengers may cancel bookings through the Harigo Mobile App, Website, or Customer Support.
  • Cancellation charges may apply based on time remaining before pickup, driver allocation status, and distance already traveled by the driver.
  • Cancellation fees, if applicable, will be displayed before confirmation.

Driver Cancellation

  • Drivers should avoid unnecessary cancellations after accepting rides.
  • Repeated cancellations may result in temporary suspension, reduced visibility, or permanent account termination.

14. Refund Policy

Eligible refunds shall be processed through the original payment method. Estimated refund timelines are as follows:

Refund Processing Times

  • UPI Payments: 1–3 Business Days
  • Wallet Payments: Instant to 24 Hours
  • Debit/Credit Cards: 5–7 Business Days
  • Net Banking: 5–7 Business Days

Contact for Refund Issues

  • Email: support@harigo.app

15. Promotional Offers

Certain promotional offers, referral programs, discount coupons, franchise programs, and loyalty rewards may have additional Terms & Conditions. By participating, users agree to comply with those specific terms.

16. Changes to Terms

Harigo reserves the right to update these Terms & Conditions at any time. Continued use of Harigo services after updates constitutes acceptance of the revised Terms.

17. Contact Us

For legal, business, and service inquiries, contact:

Corporate Details

  • Company: HARIGO ( HL TECH INDIA PRIVATE LIMITED )
  • Registered Office: Koiria Tola, Raxaul, East Champaran, Bihar - 845305
  • Email: support@harigo.app
  • Website: www.harigo.app
  • Customer Support: +91 8538911038